Survey - Kyle G's Restaurants

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RESTAURANT SURVEY

Please fill out this questionnaire to let us know how we’re doing and can improve.

Order Number

Date Visited

Name of Restaurant visited

RESERVATION

How did you make your reservation?

If Other was selected, please specify

ARRIVAL / HOST

Was the Valet Attendant personable?

Yes No N/A

How long did the Valet process take?

On entering, were you acknowledged by the staff within 15 seconds of entering the premises, even if busy, with a nod or smile to assure you that you would be attended to very shortly?

Yes No N/A

Once you were received by a member of the team, did they greet you sincerely, warmly, with smiling eyes and genuine verbal welcome?

Yes No N/A

Was a table available as per your reservation?

Yes No N/A

If there were no tables available, were you encouraged to wait at the bar?

Yes No N/A

If applicable, were you given an accurate waiting time?

Yes No N/A

Were you escorted to your table from the reception/ bar area?

Yes No N/A

Overall how would you rate your initial reception? (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Any further feedback about initial arrival to Restaurant:

TABLE SERVICE

Server Name

Was your first drink order taken within a time that felt appropriate given the level of business?

Yes No N/A

Were food specials and any promotions verbalized?

Yes No N/A

Was water and bread brought to table in a timely fashion?

Yes No N/A

If you asked the waiter for a drink or food recommendation, did they answer and explain the menu fully?

Yes No N/A

If you ordered wine, was the person, who took your order, able to demonstrate reasonable product knowledge when asked a question?

Yes No N/A

Was your food served within a reasonable time after ordering?

Yes (Starters) No (Starters) Yes (Entree) No (Entree)

If delayed, were you informed of this, politely, before you had to enquire?

Yes No N/A

Did a manager check back within a quarter of the meal being eaten?

Yes No

Did you ever request a refill for your drinks?

Yes No N/A

If anything was requested during the meal, was it brought over quickly?

Yes No N/A

If you had to make a complaint or point out an error to the team was it handled in a calm, polite, no fuss manner by the Manager or Server?

Yes No

If Yes, Please Explain:

Overall how would you rate the service, skills, hospitality and friendliness of your server? (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Any further feedback about your server experience::

DRINKS

What drinks did you order?

Please rate: Presentation (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Taste / Quality

1 2 3 4 5

Temperature

1 2 3 4 5

Value

1 2 3 4 5

Any further feedback about your drinks:

APPETIZERS

Did you order starters on your visit?

Yes No

What starters did you eat?

Were your first courses colorful, interesting, exciting and appetizing to look at?

Yes No

Did your first courses match the description on the menu or as described by your server?

Yes No

Were your first courses cooked, heated or chilled as appropriate/ requested?

Yes No

Presentation (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Taste / Quality

1 2 3 4 5

Temperature

1 2 3 4 5

Value

1 2 3 4 5

Any further feedback:

MAINS

What mains did you eat?

Were your main meals colorful, interesting, exciting and appetizing to look at?

Yes No N/A

Did your main courses match the description on the menu or as described by your server?

Yes No

Were your mains cooked as requested?

Yes No

Did you order a steak?

Yes No

If yes, was the steak cooked correctly / to the right temperate?

Yes No N/A

Presentation (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Taste / Quality

1 2 3 4 5

Temperature

1 2 3 4 5

Value

1 2 3 4 5

Any further feedback about the main dish:

SIDES

What sides did you eat?

Were your sides colorful, interesting, exciting and appetizing to look at?

Yes No N/A

Did your sides match the description on the menu or as described by your waiter?

Yes No N/A

Were your sides cooked, heated or chilled as appropriate/ requested?

Yes No N/A

Presentation (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Taste / Quality

1 2 3 4 5

Temperature

1 2 3 4 5

Value

1 2 3 4 5

Any further feedback about the side dishes:

DESSERTS

Were any after meal drinks offered?

Yes No N/A

Were dessert menus brought to the table as you were offered desserts?

Yes No N/A

Did you order desserts?

Yes No N/A

What desserts did you eat?

Were your desserts colorful, interesting, exciting and appetizing to look at?

Yes No N/A

Did your desserts have a great flavor and texture?

Yes No N/A

Did your desserts match the description on the menu or as described by your waiter?

Yes No N/A

Presentation (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Taste / Quality

1 2 3 4 5

Temperature

1 2 3 4 5

Value

1 2 3 4 5

Any further feedback about desserts:

PAYMENT AND DEPARTURE

Did you receive your check in a timely fashion?

Yes No

Did the server process your check and return in a timely fashion?

Yes No

Was your bill brought on a clean tip tray?

Yes No

Was your bill accurate?

Yes No

Were you encouraged to leave your feedback, connect via social media or leave a Google Review?

Yes No N/A

Were you made aware of our 16% service charge in a clear verbal manner?

Yes No N/A

Was there a gratuity card on your table?

Yes No N/A

Any further feedback:

STAFF

Was the manager visible during your visit?

Yes No N/A

Was the manager interacting with guests in the dining room?

Yes No N/A

Was the manager acting and dressed professionally?

Yes No N/A

Was the staff well-groomed and professional in their manner?

Yes No N/A

Were the uniforms neat and clean?

Yes No N/A

Was the staff friendly, positive and seemed to enjoy their work?

Yes No N/A

Any further feedback:

RESTAURANT

Floors were clean and free of litter?

Yes No N/A

Overall noise level was acceptable?

Yes No N/A

Music volume and type were appropriate?

Yes No N/A

The overall feeling was positive and fun?

Yes No N/A

The restaurant appeared clean and orderly?

Yes No N/A

Windows and other glass were clean?

Yes No N/A

Condiments were clean and well organized?

Yes No N/A

Lighting was appropriate?

Yes No N/A

Any further feedback:

BUILDING / SURROUNDINGS

Soap dispensers stocked and functional?

Yes No N/A

Restrooms were odor free and clean?

Yes No N/A

The overall facilities were well maintained?

Yes No N/A

Any additional feedback about the state of the restaurant:

EXITING / VALET

How long did the Valet process take?

Was the Valet Attendant personable?

Yes No N/A

PLEASE RATE YOUR OVERALL EXPERIENCE

Food (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Drinks (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Service (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Management (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Cleanliness (1- Disappointing & 5- Exceptional)

1 2 3 4 5

Any additional feedback about your dining experience:

Thank you for taking the time to complete this feedback form.

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